Frequently asked questions
We're always here to answer your questions and help you have the best shopping experience!
Support
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At Steace, our payment process is designed to be simple and secure. Once you have added your desired product to your cart, click the icon in the top right corner of the page. Review your selections, adjust quantities if necessary, and then click . Follow the guided steps to enter your shipping information, select a shipping method, and choose your payment options. Double-check all details before completing your purchase to ensure everything is correct.
During checkout, you’ll be prompted to enter your shipping address, billing address, and contact information. Ensure that all details are accurate to avoid any delays in processing your order. Steace uses secure encryption technology to protect your personal information. If you have an account with Steace, you can save your details for quicker checkout in the future.
At Steace, we strive to provide flexible payment options to accommodate our diverse customer base. Currently, we accept major credit cards such as Visa and Mastercard, as well as PayPal and Stripe. These options ensure that your payment information is handled securely. If you encounter any issues during payment, please contact our customer support for assistance.
Support 24/7
FAQs
At Steace, we understand that sometimes changes are necessary. If you need to modify or cancel your order, please contact our customer support team as soon as possible. While we cannot guarantee changes after an order is confirmed, we will do our best to accommodate your request. Please note that orders already processed for shipment cannot be altered or canceled.
At Steace, we want you to be completely satisfied with your purchase. If you need to return an item, we offer a hassle-free return policy within a specified period. Please visit our <a href=”“>Returns Policy</a> page for detailed information on eligibility criteria, the return process, and instructions. Items must be returned in their original condition and packaging. Once we receive and inspect the returned item, we will process your refund or exchange promptly.
At Steace, our dedicated customer support team is here to assist you with any questions or concerns. You can reach us through the <a href=”“>Contact Us</a> page on our website or by emailing us directly at . We aim to respond to all inquiries within 24 hours. For immediate assistance, you can also use our live chat feature available during business hours.
After your order is dispatched, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. Use this information to monitor your shipment in real time. If you encounter any issues or have questions about your delivery, our dedicated customer support team at Steace is here to help.
At Steace, we proudly ship to customers worldwide. International shipping costs are calculated based on your location and the weight of your order. During the checkout process, you’ll see the estimated shipping charges before you complete your purchase. Please note that any customs fees or import duties applicable to your order are the customer’s responsibility.
At Steace, we strive to provide flexible payment options to accommodate our diverse customer base. Currently, we accept major credit cards such as Visa and Mastercard, as well as PayPal and Stripe. These secure options ensure that your payment information is handled safely. If you encounter any issues during payment, please contact our customer support for assistance.
Frequently asked questions
We're always here to answer your questions and help you have the best shopping experience!
